Cancellation and Refund Policy

At A Silk Weave, we strive to provide a seamless shopping experience. Please review our cancellation and refund policy below:

1. Order Cancellation

  • Before Shipment:

    • Orders can be canceled within 24 hours of placing the order.
    • To cancel, contact our customer support team at asilkweave@gmail.com or call +91 9884045848 with your order details.
    • A full refund will be processed for canceled orders.

  • After Shipment:

    • Once the order is shipped, cancellations are not allowed. However, you may initiate a return after receiving the product (refer to our Return and Exchange Policy).

2. Refund Policy

We process refunds in the following cases:

  • Order Cancellation (Before Shipment):

    • Full refunds will be issued to the original payment method.
    • Refunds are typically processed within 7-10 working days.

  • Product Returns:

    • Refunds for returned products will be initiated after the item is inspected and approved for eligibility.
    • The refund amount will exclude shipping charges (if applicable) unless the return is due to a damaged or defective product.

  • Damaged or Defective Products:

    • If you receive a damaged or defective product, we will either replace the product or issue a full refund, including shipping charges.

3. Non-Refundable Cases

Refunds will not be issued for:

  • Products not meeting the return eligibility criteria.
  • Customized or made-to-order products.
  • Items purchased during clearance sales or promotional offers (unless damaged or defective).

4. Refund Timeline

Refunds will be processed within 7-10 working days after:

  • Cancellation confirmation for unshipped orders.
  • Receipt and inspection of returned products.

5. Contact Us

Amrith Weaves Creation (AWC), No.59 G N Chetty Road, Flat no.2C Sagas Apartments, T.NAGAR, 600017 Chennai Tamil Nadu, India

Email: asilkweave@gmail.com

Phone: +91 9884045848